LG ESS Home Batteries are installed as part of a residential energy solar system which allows owners to capture and store energy from solar panels.
You should urgently check your home batteries serial number via our Serial Number Checker to know whether your product is affected. If you have previously checked your LG battery, please check it again because the recalls have expanded to include additional models and batteries.
The affected ESS (subject to recall) Home Batteries may overheat, catch fire and cause injury or death and/or damage to property. Incidents have occurred and caused damage to property.
Enter the serial number of your battery in the Serial Number Checker to see if your battery is affected, or register your information in Consumer Registration for us to contact you.
If you are not sure what to do or need any assistance, contact us urgently for help by phoning (+61) 1300 677 273, or by email to productau@lgensol.com, or by SMS to 0438 966 549.
리콜대상인 ESS 홈 배터리가 과열될 시, 그 여파로 화재가 발생하고 부상이나 사망 및/또는 재산 피해가 발생될 수 있습니다. 사고가 발생하여 재산 피해를 입은 사례가 있었습니다.
직접 대응에 확신이 없거나 지원이 필요한 경우 긴급번호 (+61) 1300 677 273번으로 전화 또는 이메일 productau@lgensol.com, 문자 전용 번호 0438 966 549 로 연락주시면 지원해드리겠습니다.
(需召回)家用电池可能会出现过热、起火,导致人员伤亡和/或财产损失。目前已有发生过事故并造成财产损失的案例。
如果您不确定该怎么办或需要任何帮助,请立即致电我们的紧急求助电话 (+61) 1300 677 273, 发送邮件至 productau@lgensol.com, 或发送短信至 0438 966 549.
(需召回)家用電池可能會出現過熱、起火,導致人員傷亡和/或財產損失。目前已有發生過事故並造成財產損失的案例。
如果您不確定該怎麼辦或需要任何幫助,請立即致電我們的緊急求助電話 (+61) 1300 677 273, 發送電郵至productau@lgensol.com, 或發送簡訊至 0438 966 549.
Các sản phẩm ESS Home Batteries bị ảnh hưởng (sẽ bị thu hồi) có thể trở nên quá nóng, bắt lửa, dẫn đến gây ra thương tích hoặc tử vong và/hoặc hư hỏng tài sản. Đã có ghi nhận về các sự cố dẫn đến thiệt hại về tài sản.
Nhập số sê-ri của pin vào Serial Number Checker (Trình kiểm tra số sê-ri) để xem pin của bạn có bị ảnh hưởng không hoặc đăng ký thông tin của bạn tại Consumer Registration (Đăng ký người tiêu dùng) để chúng tôi có thể liên hệ với bạn.
Nếu bạn không chắc mình cần phải làm gì hoặc cần hỗ trợ ra sao, hãy gọi ngay cho chúng tôi để được trợ giúp theo số (+61) 1300 677 273, hoặc email đến địa chỉ productau@lgensol.com, hoặc gửi tin nhắn SMS đến 0438 966 549.
قد ترتفع درجة حرارة بطارية ESS المنزلية (التالفة)، وتشتعل فيها النيران، مما يتسبب في حدوث حالات الإصابة و/أو الوفاة و/أو تلف الممتلكات، وقد تقع حوادث تؤدي إلى أضرار في الممتلكات.
قم باتخاذ إجراءات فورية وإدخل الرقم التسلسلي لبطاريتك في مدقق الرقم التسلسليلمعرفة ما إذا كانت بطاريتك قد تأثرت، كما يمكنك تسجيل بياناتك من خلال نظام تسجيل المستهلكين الخاص بنا للتواصل معك
إذا لم تكن متأكدًا مما يجب عليك فعله، أو كنت بحاجة إلى أي مساعدة، فيرجى الاتصال بنا على الفور للحصول على المساعدة اللازمة على رقم 1300677273(+61)، أو عبر البريد الإلكتروني إلى productau@lgensol.com، أو عبر رسالة نصية إلى 0438 966 549
باتریهای خانگی ESS تحت تأثیر (باتری آسیب دیده) ممکن است داغ شده، آتش گرفته و موجب آسیب یا مرگ و یا صدمه به اموال شما شوند. مواردی اینچنین اتفاق افتاده است و آسیبهایی به اموال افراد وارد شده است.
شماره سریال باتری خود را در بخش بررسی کننده شماره سریال. وارد کنید تا ببینید آیا باتری شما تحت تأثیر قرار دارد یا نه، یا اطلاعات خود را در بخش ثبت نام مصرف کننده ثبت کنید تا با شما تماس بگیریم
اگر مطمئن نیستید چه کاری باید انجام دهید یا به کمک نیاز دارید، فورا با شماره 1300677273(61+)، یا از طریق ایمیل به productau@lgensol.com یا از طریق پیامک به 0438 966 549 با ما تماس بگیرید، تا به شما کمک کنیم.
Las baterías ESS para el hogar afectadas (retiradas del mercado) pueden sobrecalentarse, incendiarse y causar lesiones o la muerte, además de daños materiales. Ha habido incidentes que hay causado daños materiales.
Ingrese el número de serie de su batería en el Verificador del número de serie para ver si su batería se encuentra afectada, o registre su información en el Registro del Consumidor para que podamos entrar en contacto con usted.
Si no está seguro de qué debe hacer o necesita asistencia, llámenos con urgencia para pedir ayuda al (+61) 1300 677 273 o contáctenos por correo electrónico a productau@lgensol.com, o por SMS al 0438 966 549.
بطری های خانگی ESS تحت تاثیر (باتری آسیب دیده)ممکن است بیش از حد گرم شوند، آتش بگیرند و باعث مجروحیت، مرگ ویا آسیب به اموال شوند. ممکن است حادثه ای رخ داده و خسارت مالی وارد کنند.
شماره سریال بطری خود را در بررسی کننده شماره سریال وارد کنید تا ببینید آیا بطری شما تحت تأثیر قرار گرفته است یا خیر، یا اطلاعات خود را در قسمت ثبت نام مصرف کننده وارد کنید تا ما با شما تماس بگیریم.
اگر مطمئن نیستید چه کاری باید انجام دهید یا نیاز به کمک دارید، فوراً با شماره 1300 677 273 (+61) یا از طریق ایمیل به productau@lgensol.com یا از طریق پیامک به 0438 966 549 با ما تماس بگیرید، تا به شما کمک کنیم.
yang bermasalah (yang perlu ditarik kembali) dapat menjadi terlalu panas, terbakar, dan menyebabkan kecelakaan atau kematian dan/atau kerusakan properti. Kecelakaan dapat terjadi yang mengakibatkan kerusakan properti.
Masuki nomor seri baterai ke Pemeriksa Nomor Seri untuk memeriksa apakah baterai bermasalah, atau daftarkan informasi Anda ke Registrasi Pelanggan agar kami dapat menghubungi Anda.
Jika Anda membutuhkan bantuan, segera hubungi kami di (+61) 1300 677 273, atau kirim email ke productau@lgensol.com, atau melalui SMS ke nomor 0438 966 549.
होम बैटरी (दोबारा भी) अधिक गरम हो सकती हैं, आग पकड़ सकती हैं, चोट पहुंचा सकती है, मृत्यु का कारण बन सकती है और/या संपत्ति को भी नुकसान पहुंचा सकती हैं। कई ऐसी घटनाएं घटी हैं और उनसे संपत्ति को नुकसान पहुंचा है|
सीरियल नंबर चेकर में अपनी बैटरी का सीरियल नंबर दर्ज करें, ताकि आप यह जांच सकें कि आपकी बैटरी प्रभावित हुई है या नहीं, या उपभोक्ता रजिस्ट्रेशन में अपनी जानकारी रजिस्टर करें ताकि हम आपसे संपर्क कर सकें।
अगर आप यह नहीं समझ पा रहे हैं कि आपको क्या करना चाहिए या आपको किसी तरह की सहायता की जरूरत है, तो सहायता प्राप्त करने के लिए हमें (+61) 1300 677 273 पर कॉल कर सकते हैं, या productau@lgensol.com पर ईमेल कर सकते हैं या 0438 966 549 पर एक SMS भी भेज सकते हैं।
ESS Home Battery Models : Please see the instructions HERE on how to check your battery's serial number.
Battery Modules installed in Non-LG branded systems:
The affected Batteries were supplied nationally to consumers from January 2016 via various residential solar energy storage system retailers, installers and distributors including :
Affected RESU batteries are LG branded systems.
Affected S/A Gen2 batteries are installed in non-LG branded systems including:
"We appreciate your understanding and cooperation
as we work to ensure the safety and satisfaction of our
valued customers."
It is not always possible for customers to directly determine the serial number, due to its location
underneath battery cables, but you may attempt before turning to alternatives.
To determine the serial number directly:
Alternative options are:
a. Check your installer provided documentation to see if your installer included your battery serial number.
b. Contacting your installer to check if they recorded your battery serial number in their internal records.
c. Arranging a site visit for your installer or a qualified electrician to check your serial number. Please ask them to first contact LG Energy Solution Australia's product department at productau@lgensol.com or on (+61) 1300 677 273 prior to their visit so we can provide technical guidance and arrange payment for their time.
d. Contacting LG Energy Solution Australia's product department to arrange an inspection and (if applicable) a replacement free of charge.
For further information, please contact LG Energy Solution Australia's product department by phone on (+61) 1300 677 273 or SMS only 0438 966 549 or by email to productau@lgensol.com.
There are two methods to check the serial number which appears in two places.
Alternative options are:
a. Check your installer provided documentation to see if your installer included your battery serial number.
b. Contacting your installer to check if they recorded your battery serial number in their internal records.
c. Arranging a site visit for your installer or a qualified electrician to check your serial number. Please ask them to first contact LG Energy Solution Australia's product department at productau@lgensol.com or on (+61) 1300 677 273 prior to their visit so we can provide technical guidance and arrange payment for their time.
d. Contacting LG Energy Solution Australia's product department to arrange an inspection and (if applicable) a replacement free of charge.
For further information, please contact LG Energy Solution Australia's product department by phone on (+61) 1300 677 273 or SMS only 0438 966 549 or by email to productau@lgensol.com.
Alternative options are:
a. Check your installer provided documentation to see if your installer included your battery serial number.
b. Contacting your installer to check if they recorded your battery serial number in their internal records.
c. Arranging a site visit for your installer or a qualified electrician to check your serial number. Please ask them to first contact LG Energy Solution Australia's product department at productau@lgensol.com or on (+61) 1300 677 273 prior to their visit so we can provide technical guidance and arrange payment for their time.
d. Contacting LG Energy Solution Australia's product department to arrange an inspection and (if applicable) a replacement free of charge.
For further information, please contact LG Energy Solution Australia's product department by phone on (+61) 1300 677 273 or SMS only 0438 966 549 or by email to productau@lgensol.com.
Switching off the LV RESU low voltage battery.
First step is to shut down the inverter.
To do this, turn off the AC isolator.
Please note, if the AC isolator is not located next to the inverter then it will be located inside the switch board labelled AC inverter supply
Next, turn off the array DC isolator this will be labelled 'PV ARRAY D.C. ISOLATOR'
Next turn off the battery DC Isolator. Please note, some installations may not have battery DC isolators.
The inverter will be off when nothing is displayed on the inverter screen and all LED's are off.
When the inverter is off, the battery will trip after 10 minutes.
Please make sure that all four battery LED's are off to confirm the battery has tripped.
Please note, if after 15 minutes the inverter and battery are still on, re-energise the inverter and call us on (+61) 1300 677 273.
Please turn the inverter back on. To do this, turn the DC isolator on first, followed by the AC isolator.
Please note, the inverter may take a few minutes to turn on.
First step is to shut down the inverter for solar edge inverters. Turn the red toggle switch to the off position. The inverter will start to de-energize, allowing the voltage to drop to a safe level.
This may take 2 to 3 minutes while the voltage counts down on the inverter screen to below 50 volts.
Note, if the screen turns blank or off. Simply press the green button next to the toggle switch to illuminate.
Next, turn off the AC isolator. Please note if the AC isolator is not located next to the inverter, then it will be located inside the switchboard labeled AC inverter supplier.
Turn off the DC isolator located on the inverter.
The inverter will be off when nothing is displayed on the inverter screen and all LEDs are off.
To shut down the battery. Locate the two safety lock clips on the bottom right hand side of the battery to release the clips. Press the safety lock in upwards and pull the clip towards you. Open the battery door and you will find two switches inside the battery.
Turn off the main big circuit breaker, followed by the two poles, circuit breaker
Close the battery door.
Now that the battery is off, it's safe to turn the inverter back on.
To turn the inverter back on.
Re-energise the DC isolator located on the inverter, the AC isolator and switch the red toggle switch to the on position.
If you are unsure of the steps or your system does not line up with what we have shown, please contact us on 1300677273.
Switching off the LG Stand Alone battery.
The majority of these batteries are installed inside a cabinet.
There are many different cabinet types. If you are unable to follow this process, to access your battery, please contact us on (+61) 1300 677 273.
First step is to shut down the inverter. Turn off the AC isolator.
Note, if the AC isolator is not located next to the inverter then it will be located inside the switch board labelled AC inverter supply.
Next, turn off the DC Isolator. The inverter will be off when nothing is displayed on the inverter screen and all LED's are off.
When the inverter is off. Open the battery cabinet. Locate the battery ‘on off’ button which is a square white button located next to the serial number. Press the button only once, to turn the battery off.
Please make sure all battery LEDs are off.
Note: if multiple batteries are connected, then you will need to switch off each battery individually.
Now that the batteries are off. You can turn the inverter back on.
Turn on the DC isolator. Then turn on, the AC isolator.
The inverter may take a few minutes to turn on.
Locating the serial number on your LG RESU 3.3 6.5 10 or 13 kilowatt battery.
To determine the serial number directly. Look to the right hand side of the battery. You may see the
serial number label partially obscured by battery cables and or conduit.
It is not always possible for customers to directly determine the serial number due to its location
Underneath battery cables
Do not attempt to dismantle the battery or cabling for easier access to the serial number. Instead, call
us on 1300677273.
There are two methods to check the serial number. Method one Locate the two
safety lock clips on the bottom right hand side of the battery to release the clips.
Locate the safety lock pin underneath the clips. Press the safety lock pin upwards to
release the clips and pull to open.
You can then see the serial number label on a clear plastic cover.
Method two Underneath the battery, you will see a secondary serial number label.
The serial number is located on the white label next to the square white button below the battery LED lights.
If you are unsure of the steps or your system does not line up with what we have shown, please contact us on 1300677273.