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Privacy Policy



LG Energy Solution Ltd (a corporation located in Korea) and LG Energy Solution Australia Pty Ltd (a corporation located in Australia) (together, the Company) cares about your personal information.

This Privacy Policy applies to all personal information collected by LG Energy Solution Australia Pty Ltd and LG Energy Solution Ltd to which the Privacy Act 1988 (Cth) (Privacy Act) applies.

This Privacy Policy has been developed in accordance with the Privacy Act.This Privacy Policy applies to the collection, storage, use and disclosure of your personal information by the Company. This Privacy Policy applies to information provided to the Company whether via this website or any other means. We will only collect, store, use or disclose information that personally identifies you as set out in this Privacy Policy or as permitted by the Privacy Act and, in particular, by the Australian Privacy Principles found in the Privacy Act.

1 Collecting personal information


The Company:

  • may collect and hold the following kinds of personal information: name, contact details, communications to or from the Company, transactional information regarding our products or services; and

  • may collect and hold the following kinds of personal information about contractors, service providers and suppliers: name, job title, business contact details of company representatives with whom we deal, number of employees, preferred distributor.

We will generally collect personal information directly from you. This may be through various contact methods such as by telephone, email and mail, or when you complete forms, questionnaires, transact or request further information about our products through one of our websites, marketing platforms, or other related campaigns. We may also collect personal information from third parties such as your representatives, government agencies or publicly available sources of information.

If someone other than you provides us with personal information about you that we did not ask for and we determine that we could have collected this information from you had we asked for it, we will notify you as soon as practicable. However, this notice will not be provided if doing so would be a breach of an obligation of confidence. If we could not have collected this personal information, we will lawfully de-identify or destroy that personal information.

2 Anonymity

When contacting us, you have the option to not identify yourself or to use a pseudonym. However, this will not apply if it is impracticable for us to communicate with you that way or if we are required or authorised under Australian law (or a court or tribunal order) to only deal with individuals who have identified themselves.

3 Use and disclosure of information

The Company collects, holds, uses and discloses personal information for the purpose for which it was collected (see below), or for related purposes or other purposes. 

Notwithstanding anything else in this Privacy Policy, the Company will not use data collected from the Recall Serial Number Check Form for any purposes other than providing you with safety measures and related customer services, unless you consent otherwise.

We collect, hold, use and disclose your personal information for the following purposes:

  • to facilitate membership registration;

  • to maintain, manage and develop our relationship with you;

  • to respond to any questions or enquiries from you or to respond to any feedback you have provided about the Company;

  • to contact you about our products and services;

  • to allow our authorised retailers and installers to respond to requests for product quotes[CU5] ;

  • to distribute marketing materials or our newsletter to you;

  • to send you information about new developments, products, services and special offers;

  • to send you information about the Company;

  • to send you notifications;

  • to contract out some of our functions to external service providers and suppliers (such as mailing houses, printing companies, IT providers and advertising and marketing services);

  • to comply with our legal and regulatory obligations; and

  • such purposes for which we may obtain consent from time to time.

Generally, unless we indicate otherwise when we collect your personal information, the collection of your personal information is not usually required or authorised by or under an Australian law or a court/tribunal order.

The Company may disclose personal information to third parties for the purposes set out above, including but not limited to the following types of entities to which the Company usually discloses personal information:

  • the Company's contracted service providers;

  • authorised retailers and installers of our products;

  • Commonwealth agencies;

  • State and Territory agencies;

  • enforcement bodies;

  • the Company's legal advisors and representatives;

If you do not provide the personal information required by the Company we may not be able to provide services to you (including not being able to enter into a contract with you). Further, we may not be able to advise you if a product you have purchased has been recalled.

4 Disclosure of personal information overseas

We are likely to disclose your personal information to overseas recipients. The countries in which such recipients are likely to be located include South Korea..

5 Direct marketing

We may collect, hold, use and disclose personal information about you for the purpose of sending you information about new developments, products, services and special offers by post, telephone, email or any form of electronic communication.

You may opt out of these communications at any time by contacting us at the details provided below. If you opt out of receiving marketing material, we will still send you information relating to your membership, if applicable.

6 Accuracy of your information

We take reasonable steps to ensure that the personal information held by us is accurate, complete and up to date. If you believe that any of your personal information is inaccurate, please contact us at the details provided below and we will take reasonable steps to correct it.

7 Storage and security

We will use all reasonable endeavours to keep your personal information in a secure environment. Our procedures are designed to prevent your personal information being accessed by unauthorised personnel, lost or misused.  We follow industry standards to protect your personal information from unauthorized access or disclosure, alteration or destruction. These standards include reasonable administrative, physical, and technical safeguards.

8 Access to information we hold about you

Under the Privacy Act, you have the right to ask for access to personal information that we hold about you, and ask that we correct that personal information.

If you request access to the personal information we hold about you, we will respond to your request within a reasonable period of time and, where reasonable and practicable, give access to the information in the manner you request. This will be subject to any exceptions allowed under the Privacy Act and our legal obligations. If you request a correction to your personal information, we will take reasonable steps to correct the information to ensure that it is accurate, up to date, complete, relevant and not misleading. You may request access to your personal information or correction of this information by contacting our Privacy Officer at the detail below:

  • Privacy Officer: Information Security Department Officer in LG Energy Solution

  • Email:

  • Telephone: +82 2 3773 4293

We may charge a reasonable fee for providing you with access to your information.


9 How to make a complaint

If you wish to complain to us about how we have handled your personal information, you should complain in writing to our Privacy Officer using the contact details above.

If we receive a complaint from you about how we have handled your personal information we will determine what (if any) action we should take to resolve the complaint.

If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner by contacting them at the details below:

10 Changes to our privacy policy

From time to time it may be necessary for us to review and revise our Privacy Policy. We may notify you about changes to this Privacy Policy by posting an updated version on our website. We encourage you to check our website from time to time to ensure you are familiar with our latest Privacy Policy. Our Privacy Policy was last updated on 14 August 2023.


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