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"Is Your Battery Safe?" Mobile App

LG Energy Solution is reaching out to the contractor community, especially electrical contractors, to assist us in locating batteries affected by our Product Recall.


To make the process of checking the battery easier, LG Energy Solution has developed the "Is Your Battery Safe?" app. The app allows you to scan the battery's serial number to ensure safety.


The safety of our customers is paramount, and our team is working diligently towards completion of the recalls. The affected batteries have the potential to catch fire, causing serious harm to individuals and properties.  We urge you to act swiftly and responsibly if you encounter any recalled LG branded batteries, including those located within Solax products or other cabinet types. All systems require immediate shut down, so it is crucial to check your battery and act accordingly.


We appreciate your assistance. If you need further assistance, don't hesitate to contact us at 1300 677 273 or

Download on the App Store
Get it on Google Play
Hand Screen 1.png

Check the status of your battery NOW!

Easy to Use

Effortlessly scan serial numbers for battery safety verification.

Instant Results

Immediately find out the status of the battery.

Simple Steps

Simple steps to switch off the battery and register your details.

Is Your Battery Safe Feature Graphic_v1.png
Download on the App Store
Get it on Google Play
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