 |
|---|
 |
 |
 |
 |
 |
Electrical Safety Recall
What is the issue?
LG Energy Solution Australia is working with the Australian Competition & Consumer Commission (ACCC) to urge all households with an LG Energy Storage System (ESS) Home Battery to check their units due to electrical safety product recalls. Affected batteries were produced with cells manufactured until 30 June 2019. The affected batteries may overheat and catch fire resulting in injury, death and/or damage to property. To find out if your battery is affected by the recall, please CLICK HERE.
Replacement Recall
LG Energy Solution Australia is undertaking a safety recall for certain residential energy storage system batteries (ESS Home Batteries) equipped with batteries manufactured between 29 March 2017 and 13 September 2018. LG Energy Solution Australia first announced the safety recall on 24 February 2021 and later expanded the recall in August 2021 to include additional models. A recall notice is available on the Australian Competition & Consumer Commission (ACCC) Product Safety Australia website.
The affected ESS Home Batteries may overheat, catch fire and cause injury or death and/or damage to property. Incidents have occurred and caused damage to property. Models with affected batteries include:
Diagnostic Software Recall
In November 2022 a new safety recall (Diagnostic Software Recall) was notified to the Australian Competition and Consumer Commission by LG Energy Solution Australia which covers ESS Home Batteries equipped with cells manufactured between 21 January 2016 to 28 March 2017, or between 14 September 2018 to 30 June 2019 (PRA2022/19550). If you have not already had your unit replaced or refunded as part of the Replacement Recall, you should check your product again to see if your unit is subject to the Diagnostic Software Recall. A recall notice is available on the Australian Competition & Consumer Commission (ACCC) Product Safety Australia website.
The affected ESS Home Batteries may overheat, catch fire and cause injury or death and/or damage to property. Incidents have occurred and caused damage to property. Models with affected batteries include:
SolaX Power Recall
Affected S/A Gen2 Home Energy Storage System (ESS) Batteries were supplied either separately or installed in residential solar energy storage systems; SolaX X-Cabinet, SolaX Power Station and Opal Storage. A recall notice is available on the Australian Competition & Consumer Commission (ACCC) Product Safety Australia website.
If you have a SolaX X-Cabinet, SolaX Power Station, or an Opal Storage-branded system, please contact SolaX Power by email at service@solaxpower.com or by telephone at 1300 476 529 for help in identifying whether your battery is affected.
The affected ESS Home Batteries may overheat, catch fire and cause injury or death and/or damage to property. Incidents have occurred and caused damage to property. Models with affected batteries include:
IS YOUR BATTERY SAFE?
LG Energy Solution is reaching out to the contractor community, especially electrical contractors, to assist us in locating batteries affected by our Product Recall.
To make the process of checking the battery easier, LG Energy Solution has developed the "Is Your Battery Safe?" app. The app allows you to scan the battery's serial number to ensure safety.
The safety of our customers is paramount, and our team is working diligently towards completion of the recalls. The affected batteries have the potential to catch fire, causing serious harm to individuals and properties. We urge you to act swiftly and responsibly if you encounter any recalled LG branded batteries, including those located within Solax products or other cabinet types. All systems require immediate shut down, so it is crucial to check your battery and act accordingly.
We appreciate your assistance. If you need further assistance, don't hesitate to contact us at 1300 677 273 or productrecall@lgensol.com.au
Don't risk it. Check it.
